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You can return a product if it is not a part of the non-returnable list and if you have received:

a) An incorrect product (if the product is unused, in original unbroken packaging and includes all tags).

b) A damaged / defective product (For electronics, open products will be accepted if different from description or picture displayed).

c) If you have changed your mind or placed a wrong order, we will only accept a return under certain conditions:

• The items are in its original retail packaging (Sealed/Closed Box) and is not damaged or tampered in any condition. The seal of the item needs to be in a intact condition.
• For Clothing & other fashion products, the product needs to be in original packaging and have all the original tags.
•  For all other products, returns are accepted if product is in unbroken original packaging, including all accessories.

Refund will be issued into your wallet or credit card, post inspection at our end.

For more information refer to our return policy or call us at +971 6539 9926 in UAE.

As well as being notified by email, you can check the progress and status of your order by logging into your noon account and clicking on "My Account" > Orders. Every product ordered will be listed, by clicking on each you will get the status of that product.

When your order is shipped, you will be notified by SMS and email, and once it's out for delivery you will receive SMS with a link to reschedule, combine or cancel the shipment.

All orders will be shipped by Golden Agent Express. However, in a few cases in out of UAE, it will be handled by our delivery partners.

You can cancel your order during the confirmation or while it's under preparing by logging into your Golden Agent account and clicking on "My Account" > Orders. Every product ordered will be listed, by clicking on each you will get the option to cancel.

Once your order is shipped and sent out for delivery, you will receive SMS with a link and you can cancel the shipment using it as well.